1. Introduction

Welcome to Logic Lab's Support Policy. Our goal is to provide excellent customer service and support for all our products and services. This policy outlines the support services we offer and how you can access them.

2. Contact Information

• Customer Support: For general inquiries, support, and assistance, please contact us at [[email protected]] or call +971561900038.
• Business Hours: Our support team is available [Monday to Friday, 9:00 AM to 5:00 PM (Local Time)]. We are closed on weekends and public holidays.

3. Product Support

• Pre-Sales Support: If you need assistance before making a purchase, our support team is available to answer questions about product specifications, compatibility, and recommendations. Contact us via email or phone, and we'll be happy to help.
• Technical Support: For issues related to product functionality, setup, or performance, please contact our technical support team. We will assist you in troubleshooting and resolving any technical problems. Support may be provided via email, phone, or remote assistance if necessary.
• Warranty Claims: If you need to make a warranty claim, please refer to the warranty information provided with your product. Contact us with your order number and details of the issue, and we will guide you through the warranty claim process.

4. Returns and Exchanges

• Return Requests: To initiate a return, please contact our support team within [14 days] of receiving your order. Provide your order number, reason for return, and details of the product. We will provide instructions on how to return the item.
• Exchange Requests: If you wish to exchange a product, contact our support team with your order number and the product you wish to exchange. We will check the availability of the requested exchange item and assist you with the process.

5. Order Issues

• Order Status: For inquiries about the status of your order, including tracking information, please contact our support team with your order number. We will provide updates and assist with any issues related to your order.
• Shipping Problems: If you encounter issues with shipping, such as delays or missing packages, contact us as soon as possible. We will work with the carrier to resolve the issue and ensure your order reaches you.

6. Refunds

• Refund Requests: If you are eligible for a refund, it will be processed to the original payment method once we receive and inspect the returned product. Refunds for shipping costs are not included unless the return was due to an error on our part.
• Processing Time: Refunds typically take [5-7 business days] to process after receiving the returned product. You will receive a confirmation email once the refund has been issued.

7. Support Limitations

• Non-Supported Products: Support for third-party products or products not purchased from Logic Lab is limited. We will provide guidance where possible, but responsibility for resolving issues with non-Logic Lab products lies with the manufacturer or seller.
• Technical Assistance: While we strive to provide comprehensive technical support, there may be limitations to the assistance we can offer. In such cases, we may direct you to the product manufacturer or an authorized service provider for further support.

8. Feedback and Complaints

• Feedback: We welcome feedback on our support services. If you have any comments or suggestions, please email us at [[email protected]].
• Complaints: If you have a complaint about our support services, please contact our customer service manager at [[email protected]]. We will investigate your complaint and work to resolve any issues.

9. Privacy and Security

• Personal Information: Your privacy is important to us. All personal information provided for support purposes will be handled in accordance with our Privacy Policy [insert link]. We will use your information solely for the purpose of providing support and will not share it with third parties without your consent.

10. Policy Updates

• Revisions: We may update this Support Policy from time to time. Any changes will be posted on our website, and the revised policy will apply to all support requests made after the update.

11. Contact Us

For any questions or additional support, please do not hesitate to contact us at [[email protected]] or call +971561900038.

Thank you for choosing Logic Lab. We are here to help!